Authors
M.Sc. of Information Systems, Faculty of Computers and Information, Mansoura University, Egypt
Abstract
Websites are considered to be a key aspect of any organization’s competitiveness. In addition to visual esthetics, usability of a website is a strong determinant for user’s satisfaction and pleasure. There has been an increasing focus on Usability engineering in the last few decades. To attain the desired quality of websites, a lot of quality factors should be considered. Web quality factors can be organized around three perspectives: visitor, owner, and developer. Each perspective is mainly interested in some quality factors than others. The visitor is mainly concerned with seven quality factors: usability, accessibility, content quality, credibility, functionality, security, and internationalization. This study focuses on usability as an example of quality considerations that are more important from the visitor’s perspective. Therefore, this study aims to propose an approach for enhancing the usability of websites. The proposed approach depends on a set of quality guidelines for three quality sub-factors of usability, which are: navigability, searching, and legibility. A case study is used to evaluate and illustrate the validity of the proposed approach.